Company Information:

Super Star Car Wash is a leader in providing car wash, detail, and lubrication services to customers in Arizona, California, Texas, and Colorado. Our mission is to provide fast, high quality, professional service in a friendly atmosphere, along with a smile while creating a reward team member environment.

Company Benefits:

• Weekly Pay
• Quarterly Bonus (Earning potential up to 6k a quarter)
• 401K with Match
• Health, Dental and Vision benefits
• Vacation
• Sick leave

Role:

The primary objective of this role is to mentor District Managers and GMs to be able to execute against sales performance targets in their respective districts while maintaining operational excellence. Additionally, this role will be instrumental in developing and managing FP Trainers for their respective region to ensure we have well trained FP Sales teams selling with integrity the Super Star Way.

This will be accomplished field ride-along and site visits. 1:1 meetings with the District Managers, and progress check meetings with RVP/DOS to provide updates on the District Managers sales growth and overall performance.

Coaching District Managers on how to build a motivated sales team inclusive of a leadership team that can drive sales and deliver on operations at their sites by teaching them how to lead by example:

• DM/GM Sales Certification (Pitching the product, Product Knowledge, Pricing Knowledge) effectively driving sales in the lanes, being able to lead by example, executing RCCS
• Identify excellent fast pass talent in new applicants (interview process)
• How to successfully onboard (offer letter, start date, touchpoints throughout training)
• Train (know the components of training, rapport, incite, booklets, side by side, and DM/GM fast pass certification)
• Develop Fast Pass (how to identify leadership traits and have proper career pathing conversations)
• Retain talent (inspired and engaged culture, how to conduct check ins at the site to make sure Fast Pass are a part of the team)
• Performance Management (PIP, AIM Cycle, Skill Vs Will, Identifying Malicious Sales Practices, Bad Email Report)
• Sales Analytics (Analyze KPI’s and understand how to determine patterns and forecast growth targets.)
• Compensation Plan Knowledge (Understanding the compensation plan and using it as a tool to inspire performance within their district and to make sure their teams know how to maximize their earning potential)

Training:

• Sales Managers to continue the development of our new hires through delivering Rapport on a weekly basis.
• Sales Managers to develop Fast Pass Trainers throughout their market and make sure they are maintaining headcount to guidance and not falling under. Maintain succession planning for growth and turnover for FP Trainers.
• Sales Managers will engage and evaluate sales trainers on a daily, weekly, and monthly basis to ensure that they are delivering and training effectively to RCCS
• Sales Managers will work with DM/GM/Trainer to make sure Fast Pass are being certified before entering the lanes
• Sales Manager / DM to collectively create the schedule based off market needs for training or ongoing development for what locations the Fast Pass Trainers will be at for the week
• Recommendation for Fast Pass Trainers is not to exceed 5 locations per Fast Pass Trainer / optimal count is 1 Fast Pass Trainer for every 2-3 locations

Accountability:

• Recommend disciplinary action for DMs due to lack of performance to RVP/DOS
• Coach DM(s) on how to performance manage site leadership to results. (Week over week performance monitoring and coaching to adjustments, month over month performance evaluation, Delivering PIPs and progressive discipline for lack of performance inclusive of ASMs during days they take ownership of the business)
• Provide a guiding hand in the decision-making processes of a DM as it pertains to people promotions to ensure the right individuals are in the right seats.
• Identify leadership talent (MIT’s or Promotions from within, can our new set of leaders deliver on both Sales and Operations and lead people accordingly)

Job Requirements:

• Some college, Associate degree or higher preferred
• At least five years of experience in sales and/or marketing
• Long-range planning preferred
• Ability to travel to site locations within region

Knowledge, Skills and Abilities Required:

• High Level of Integrity
• High Energy Level
• Dependability
• High level of Productivity
• Tech Savvy
• Interpersonal skills
• Time Management
• Professionalism
• Attention to Detail
• Excellent public speaking

Requires the ability to interact with others, interpret spoken messages and utilize reason to resolve complex problems. Requires keyboarding, hearing and talking, frequent walking, and occasional bending at the waist, twisting of the upper body, kneeling, being mobile on uneven surfaces. Requires occasional lifting and carrying of 1-15 pounds.

This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add or remove duties as necessary.

Super Star Car Wash is an Equal Opportunity Employer.